※ 사기글 주의 ※
- SNS나 카톡으로만 연락처가 기재된 목적이 불분명한 글
- 송금, 환전, 비트코인, 재무설계 등 부업을 빙자하여 수수료를 요구하거나 준다는 폰지사기 수법의 글
- 고액의 여성 집사, 가정부, 간병인, 비서, 에스코트, 노래방 도우미 등을 구하는 글
**Full-Time**
**Base Compensation: $4,000/month + Commission + Performance Bonuses**
About Wilfit
Wilfit Sports Club is a well-established fitness facility located in Koreatown, Los Angeles. We are looking for a motivated, organized, and business-minded General Manager to oversee the day-to-day operations of the club and help drive continued growth.
This is a hands-on management position. The General Manager will oversee staff, membership sales, customer service, facility operations, and overall club performance while working closely with ownership.
We are looking for someone who takes initiative, communicates well, solves problems, and understands that running a successful gym requires both strong customer service and strong business execution.
Key Responsibilities
Sales & Membership Growth
- Oversee membership sales and lead conversion
- Give gym tours and assist prospective members with selecting memberships
- Follow up with leads, trials, and prospective members
- Monitor sales performance and identify opportunities for improvement
- Train front desk staff on membership sales and lead follow-up
- Help develop promotions, referral campaigns, and other initiatives to increase membership
- Work toward monthly membership and revenue goals
Staff Management
- Manage, train, and support front desk employees
- Create and maintain staff schedules
- Help recruit, interview, hire, and onboard new employees
- Monitor employee performance, attendance, and professionalism
- Hold staff accountable to company policies and operating standards
- Ensure proper communication between management and employees
- Provide coaching and corrective feedback when necessary
Member Experience & Customer Service
- Maintain a professional, welcoming, and high-quality member experience
- Handle escalated member questions and concerns
- Assist with membership billing, freezes, cancellations, renewals, and account issues
- Resolve customer complaints professionally and fairly
- Ensure staff clearly communicates membership policies and procedures
- Build relationships with members and help improve member retention
Daily Gym Operations
- Oversee the daily operation of the facility
- Ensure opening, closing, and front desk procedures are followed
- Maintain cleanliness, organization, and overall presentation of the gym
- Identify equipment, plumbing, HVAC, electrical, or other facility issues and coordinate repairs when necessary
- Monitor supplies and operational needs
- Ensure gym policies and safety standards are consistently enforced
- Address unexpected operational problems as they arise
Business & Administrative Responsibilities
- Track important business metrics including memberships, leads, trials, renewals, cancellations, and sales
- Prepare reports and communicate club performance to ownership
- Assist with billing and membership-related administrative issues
- Maintain accurate member and operational records
- Help identify ways to improve systems, procedures, and overall efficiency
- Work with vendors and outside partners when necessary
- Assist with community, business, and promotional partnerships
Programs & Growth
- Support the growth of group fitness and specialty training programs
- Help coordinate instructors, trainers, classes, and special events
- Assist with marketing campaigns, promotions, social media initiatives, and community outreach
- Look for new opportunities to generate revenue and improve the member experience
Qualifications
- English and Korean speaking
- Previous management, leadership, sales, or customer service experience
- Strong communication and interpersonal skills
- Comfortable managing and holding employees accountable
- Strong problem-solving and decision-making skills
- Sales-oriented and comfortable working toward performance goals
- Highly organized and able to manage multiple priorities
- Able to remain professional during difficult customer or employee situations
- Comfortable working with computers, membership management systems, email, and spreadsheets
- Reliable, punctual, and able to work independently
- Ability to take ownership of problems and follow them through to completion
**Preferred, but not required:**
- Previous gym or fitness industry experience
- Previous management experience
- Membership or service-based sales experience
- Experience with Mindbody or similar membership management software
- Experience managing schedules, employees, or facility operations
- Interest in fitness and health
What We're Looking For
The right candidate is someone who:
- Takes initiative instead of waiting to be told what to do
- Thinks like a manager and understands how their decisions affect the business
- Is comfortable both selling memberships and resolving member problems
- Can lead a team while maintaining a positive work environment
- Pays attention to details
- Communicates effectively with employees, members, vendors, and ownership
- Can prioritize tasks in a fast-paced environment
- Is willing to learn every aspect of the operation
- Wants an opportunity to grow with the business
Schedule
This is a full-time management position. Availability during weekdays, evenings, and occasional weekends may be required depending on business needs.
The Gym Manager must have enough scheduling flexibility to address staffing issues, facility problems, and other operational matters when necessary.
Compensation
**Starting Base Compensation: $4,000 per month**
Additional compensation includes:
- Membership sales commission
- Performance-based bonuses
- Opportunities for increased compensation based on performance and growth
Final starting compensation will depend on experience, qualifications, and demonstrated ability.
How to Apply
Please submit your resume along with a brief introduction explaining your management, sales, or fitness industry experience and why you believe you would be a strong fit for WILFIT to alex@wilfit.com
We are looking for someone who wants to take ownership of the position and play an important role in the continued growth of the club.
