Multi-Positions

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Bankcard Services
• Location:
Torrance, CA
• Contact:
hr@ebankcardservice.com
• Ask:
Human Resources Department

BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter.

 

 Must be eligible to work in the U.S.

 Please submit your resume to hr@ebankcardservice.com

 Please include the position in the subject line.

 

BENEFITS:

Medical, Vision, Dental and Life Insurance, Accrued Vacation and Sick Leave, Paid Holidays, 401K and Life Insurance 

 

Available Employment Opportunities (please see below for detailed job descriptions):

1. Senior Administrative Assistant

2. ​Web Designer (Entry Level)

3. Web Marketing Assistant (Entry Level)

4. Customer Service Representative (Korean/Vietnamese/Chinese)​

5. Collection / Data Entry Assistant (Entry-Level, Full-Time / Part-Time)

6. Sales Support Specialist (Entry-Level)

7. Dispute Specialist 

  


1. Senior Administrative Assistant (Korean & English Required)
A successful Administrative Assistant possesses structure, attention to detail, quality focus, high energy and flexibility to a high-paced deadline driven organization.

Qualifications:
 At least three years of administrative experience
 Advanced ability to organize
 Tact and good judgment in confidential situations, and proven experience interacting with senior management
 Strong interpersonal, written, and oral communication skills
 Strong proficiency in Microsoft Office
 Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management
 Exceptional attendance

Requirements:
 High School Diploma or GED required. Associates Degree in Business, Accounting, Computer Operations 
   and Applications or related fields is preferred.
 Three (3) years of progressive experience in office administration required.
 Korean & English Required.

Responsibilities:
 Business Operation Cost Saving Activities – Review invoices, statements to look-over the incorrect transaction or 
   cost comparison.
 Tangible Business Asset Management - List up to track company assets such as furniture, equipment, appliances etc.
 Corporate Health Insurance Management - Analyze medical insurance plan, rate for annual open enrollment / 
   process the enrollments for new hire and updated personnel / Implement and management of Employee Navigator 
   for benefit management
 Corporate Commercial Insurance Management - Look-over the policy (Liability, workers compensation, auto, 
   Financial and Executive Risk Package etc.) for renewal / Setup the claims with case review
 Employee Benefit Management – 401k, Flexible Spending Account open enrollment, Arrange on-site 
   Covid-19 testing/Flu shot, Supplemental Insurance, etc...
 Supervise administrative associates job task - Daily office support such as answering calls, management 
   scheduling, office supply management
 Cooperative Vendor control - Contractor, A/C Company, janitorial service, elevator maintenance, cooling tower, 
   City & Government Inspectors, HOA, copy printing equipment etc.
 Company cell phone management - Reconcile monthly data usage and invoice. Manage/distribute devices 
   to HQ/Branch offices.
 Performs other functions as assigned or as the situation requires.
2. Web Designer - Entry Level

Web designers plan, create and code internet sites and web pages, many of which combine text with sounds, pictures, graphics and video-clips.


Job Responsibilities:

 Development of integrated brand strategy, visual design concepts, product attributes, and iconography.

 Observing, receiving, and otherwise obtaining information from all relevant sources

 Establish and maintain a centralized archive of presentations, marketing materials including brochures and 

   product fliers and communications that is accessible to various functional groups internally

 Coordinate the production and distribution of various communications with outside vendors, such as printers and 

   mail houses, to meet their designated due date

 Create and distribute rollout communications for product updates/enhancements, direct marketing programs 

   and sales tools

 Excellent telephone etiquette

 Ability to work independently with minimal supervision

 Arrives on time to work scheduled hours and complete assigned tasks

 Ability to work overtime


Skills/Qualifications:

 Bachelor’s or Associate Degree (with Certification) in Graphic/Web Design, Fine Arts or equivalent

 1-4 years experience in advertising, publishing, design firms, marketing and research

 Bilingual: Korean and English

 Proficiency in current and emerging web technologies and standard design software packages 

   (i.e. Photoshop, Illustrator, and Indesign CS). 

 Knowledge of MS Office and computer graphics and languages, HTML, CSS, JavaScript, etc., 

   design software, Photoshop, etc. with level of proficiency


3. Web Marketing Assistant (Korean & English Required) - Entry Level

Position Description:

  - Web Marketing Assistant

 Full-Time

  Office job

 Entry level/no experience is welcomed

 

Job Summary & Responsibilities:

 The Web Marketing Assistant is accountable for providing liaison support between Development Unit and 

   Operations by researching, resolving and communicating development issues in a timely manner which 

   promotes effective customer service.

 Accountable for providing Customer support via Phone, E-Mail, and Chat for Web Solution issues related to 

   online ordering solution for restaurants, ecommerce, site builder program and SNS marketing.

 Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing 

   marketing and advertising strategies, plans, and objectives; planning and organizing promotional 

   presentations; updating calendars.

 Perform comparative analysis of sales, expenses, new businesses and competitive products

 Coordinating requirements and collaborate with the graphics design department to provide customized web design

 Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product 

    information; relaying customer services requests.


Requirements:

 Korean & English (Required)

 Bachelor’s degree related to business, such as management or marketing

 1 or more years Customer Service experience in a similar role

 Ability to manage multiple tasks simultaneously

 Effective verbal and written communication skills in English and Korean

 Knowledgeable of computer, internet, web functions and MS Office and authoring software

 Project management experience / Strong interpersonal skills

 

4. Customer Service Representative (Korean/Vietnamese/Chinese)

This is an entry-level position!


Bankcard Services is looking to bring on a Customer Service Representative to support our merchants with professionalism, tact and skills. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

Roles and Responsibilities:
 Managing both inbound and outbound calls in a timely manner
 Researching required information using available resources.
 Acknowledging and resolving merchant inquiries
 Maintaining a positive, empathetic, and professional attitude toward merchants at all times.
 Keeping records of merchant interactions, transactions, comments, and complaints.
 Process orders, forms, applications and requests
 Directs requests and unsolved issues to the proper designated team and/or department.
 Communicate and coordinate with internal departments
 Assist new potential merchants to set up new accounts
 Performs other duties as assigned.
Requirements and Qualifications:
 Bilingual: Korean and English and/or Vietnamese and English and/or Chinese and English (REQUIRED)
 High school diploma or equivalent
 Customer service experience a plus
 Excellent communication, both verbal and written skills, including professional written/email correspondence skills
 Excellent work-ethic skills, high motivation and willing to learn new things
 Basic experience with MS Office – focused on Word, Excel and Power Point.
 Flexible schedule

Benefits:
Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 401(k) and Life Insurance

Work Remotely:

May be allowed depending on circumstances

 

5. Collection / Data Entry Assistant (Entry-Level, Full-Time / Part-Time) 

General Function: 

The Collection/Data Entry Assistant collects bad debts or the past due accounts, monitors merchant’s daily rejected items and communicates with merchants in order to resolve their past due accounts.

 

Essential Duties & Responsibilities:

• Communicating with merchants by phone, e-mail, fax to inform and explain collection issues and procedures and assist customers to solve matters regarding collection issues

• Monitor merchants daily reject items and create list

• Forward and follow up liability merchant to collection agency

• Abide company policies, goals and procedure specific to the team

• Interacting with other departments and communicating the issues related to compliance

• Performs other tasks as assigned by manager related with collection

• Daily data download and data entry for the Team

• Other duties as Assigned

 

Skills/Qualifications:

• Recommended high school or college course

• Bilingual: Korean and English (Required)

• Proficient in MS Office

• Project management skills / Strong analytical skills

• Previous customer service or call center experience is preferred

• Excellent communication and multi-task skills 


6. Sales Support Specialist (Entry-Level) 

Job Summary:

Sales Support Specialist supports our sales teams and increase operational efficiency.  You must perform well in a team environment and have exceptional people skills.  Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

 

Job Responsibilities:

• Provide data and guides to help the sales teams

• Distribute marketing, sales, and support documentation to sales teams

• Own issues, triaging them while working with subject matter experts to implement best practice solutions

• Recommend improvements to enhance our processes and the sales team experience

• Assist in marketing, sales, and product projects as available and required

• Other duties as assigned

 

Skills/Qualifications:

• Bilingual: Fluent Korean and English

• A strong work ethic and a mature attitude

• User level experience with MS Office – focused on Word, Excel, and PowerPoint.

• Excellent communication, both verbal and written skills, including professional written/email correspondence skills.

• Highly detail-oriented and well-organized individual, able to establish priorities, meet deadlines and handle multiple tasks and demands

 

7. Dispute Specialist

업무내용:

전문적인 신용카드법 지식으로 고객의 금전적 손실을 방지하기 위해 케이스를 담당 및 대응.


입사 지원 요건:

 부지런하고 자발적이고 능동적인 업무자세를 가지신 분

 고객응대 및 관리에 있어 신뢰감, 책임감 있으신 분 

 영어에 능통하신 분

Job Summary:

Responds to merchant inquiries on chargeback cases via telephone, mail, and email to provide guidance and advisory on dispute resolution. Receives and/or place telephone calls to merchants to discuss details on the case and further action as deemed necessary. Requires ability to navigate a computerized data entry system and other relevant applications. Will provide training as needed.


Requirements:

 Bilingual: Fluent Korean and English

 Responsible, Honest and Trustworthy

 Diligent and hard-working individual

  


Bankcard Service is an Equal Opportunity Employer.

 

 





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