Universal Banker
Full-Time / Los Angeles, CA
Responsibilities:
• Engage with customers and prospects to assess their financial goals and needs and recommend tailored products and services to fulfill those needs.
• Maintain strong product and sales knowledge and champion our core service values.
• Provide sound advice at every customer interaction to create a positive customer experience and ensure that the customer’s financial needs are met.
• Provide top-notch customer service and exceed customer expectations, especially when dealing with more complex transactions.
• Participates in community events to increase bank visibility and develop business opportunities
• Promotes and cross-sells products and services, and participates in joint calls with other departments (i.e. loan referrals, etc)
• Handles and resolves all client inquiries and concerns to satisfactory resolution and in a timely manner
• Maintain current knowledge of all Federal and State laws and regulations, along with complying with the Bank’s policies and procedures
• Greets and acknowledges all customers as they enter bank premises
• Perform both teller and customer service duties as needed to manage traffic flow during peak times based on where assistance is needed.
• Processes teller transactions in an accurate and timely manner including and not limited to deposits, withdrawals, payments, transfers, check cashing, negotiable instruments, ATM balancing, and balance cash drawers.
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments
• Perform customer service duties including and not limited to account opening, safe deposit box, stop payments, wire transfers, and address changes.
• Performs account changes to existing accounts as requested by clients
• Processes assigned reports and/or job duties in an accurate and timely manner
• Solve problems independently.
• Participates in branch staff meetings and training
• Responsible for keeping work area/branch neat and professional
• Perform other duties as necessary to ensure safety and soundness of the retail branch operations.
Job Requirements:
• Experience in the banking industry including both customer service and cash handling preferred
• A college degree or military equivalent strongly preferred; high school degree, GED or foreign equivalent required
• Capable of fostering personal connections, engaging with customers, and consistently demonstrating professionalism and courtesy
• The desire to work in a team environment and proactively collaborate with your colleagues to provide an outstanding customer experience
• Strong communication skills
• Ability to learn products, services and procedures quickly and accurately, and understand how to tailor product and service solutions to customers with differing needs
• A commitment to meeting all Bank policy and regulatory requirements
• Adaptability, flexibility and ability to work after branch hours, including weekends and some evenings
• Good organizational skills and attention to detail
• Proficiency in Korean preferred.
근무지: 3194 W. Olympic Blvd., Los Angeles, CA 90006
연봉: $40,000 to $55,000
Relationship Manager
Full-Time / Los Angeles, CA
Responsibilities:
• Identify, acquire, develop, and cultivate new client opportunities
• Drives business development by employing proactive sales strategies to foster robust growth in client relationships and accounts.
• Cross-sell bank deposit, CD and loan products including SBA
• Develop and execute strategic sales plans to target specific market segments within the Bank’s servicing area
• Seamlessly collaborate and communicate with branch and lending teams by providing exceptional client servicing
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Minimum of 7+ years of banking sales experience with proven results
• Knowledgeable in banking products and services, especially in SBA products
• Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements
• Strong community involvement and/or experience building partnerships with local businesses and organizations
• Must be flexible and able to travel as required to meet/exceed target attainment.
Requirements:
• Minimum 7+ years retail banking experience preferred
• Bachelor's Degree or equivalent work experience
• Proven ability to drive new business by using a solution-based sales approach
• Strong community involvement and/or experience building partnerships with local businesses and organizations
• Demonstrated ability to manage competing priorities, strategically aligning efforts and activities to meet sales goals and objectives
• Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements
• Strong interpersonal, written, verbal communication, and presentation skills.
• Adaptability, flexibility and ability to work branch hours, including weekends and some evenings
근무지: 3194 W. Olympic Blvd., Los Angeles, CA 90006
연봉: $70,000 to $90,000
