1. SBA Note Manager (Anaheim)
MAJOR DUTIES AND RESPONSIBILITIES:
• Supervises and performs periodic training in department
• Performs new loan staffs training and periodic training for existing loan staffs
• Develops and revises department’s operational procedure
• Monitors loan doc status report
• Updates loan projection report
• Reviews core system loan bank control
• Reviews and reconciles specification set-up and G/L integration of the Loan system
• Loan assignment for loan document preparation
• Reviews prepared loan documents by note staff and release it to branch
• Approves loan funding and boarding
• Signs off payoff quotation (Demand)
• Supervises collateral monitoring for new loans, renewals and paid off loans
• Supervises insurance tracking for hazard and flood insurance
• Reviews daily loan application and G/L balancing
• Reviews monthly G/L certifications
• Reviews down grade, non-accrual placement and charge-off loans
QUALIFICATIONS:
• Minimum Education: Associates Degree in business, finance, accounting or equivalent work experience in lending.
• Minimum Experience: 7+ years Lending and Loan Servicing experience.
• Experience in reading and understanding legal documents is a plus.
The salary range for this full-time position is $95,000 - $130,000.
Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
2. IT Operations Manager (Los Angeles)
MAJOR DUTIES AND RESPONSIBILITIES:
• Manage and lead the IT Operations team, including IT Operations Engineers and IT Operations Specialists, ensuring strong performance, accountability, and professional development.
• Oversee day-to-day IT operations including helpdesk, end-user support, and service delivery functions.
• Ensure timely response to requests for technical assistance in person, via phone, or electronically.
• Manage user access provisioning, modification, and deprovisioning for all bank systems in compliance with regulatory and audit requirements.
• Oversee and support Fiserv core banking applications and related platforms, coordinating with vendors and internal stakeholders to resolve issues and implement updates.
• Support and maintain bank hardware: PCs, printers, scanners, VoIP phones, and other enterprise technology.
• Support and maintain bank software including Microsoft 365, Adobe Acrobat, and other financial/banking applications.
• Assist Head of IT to monitor and enforce compliance with IT policies, procedures, and regulatory requirements (e.g., GLBA, FFIEC, BSA/AML).
• Develop, implement, and maintain operational standards, workflows, and procedures to improve efficiency and service quality.
• Ensure proper documentation of IT operations, access controls, processes, procedures, and end-user/support guides.
• Coordinate with the Head of IT and Information Security Officer on audits, risk assessments, and compliance reviews.
• Conduct and manage quarterly Identity and Access Management (IAM) reviews to ensure proper access controls, segregation of duties, and compliance with audit standards.
• Oversee employee on-boarding and off-boarding processes, ensuring timely setup and termination of system access, equipment, and application rights.
• Lead incident, problems, and change management processes, ensuring timely resolution and minimizing impact to business operations.
• Maintain inventory and lifecycle management of technology equipment, software licenses, and related assets.
• Collaborate with vendors to manage contracts, escalations, and service delivery related to IT operations and applications.
• Provide technical and procedural training to IT staff and end-users on IT systems, applications, and processes.
• Stay current with industry trends, best practices, and regulatory updates affecting IT operations and application management.
• Perform any other tasks or projects assigned by management.
QUALIFICATIONS:
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 7+ years of IT operations or infrastructure experience, including at least 2 years in a supervisory or management role.
• Banking/financial services industry experience preferred
The salary range for this full-time position is $110,000 To $150,000.
Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
3. IT Operations Engineer (Los Angeles)
MAJOR DUTIES AND RESPONSIBILITIES:
• Respond to requests for technical assistance in person, via phone, or electronically
• Install software and updating hardware
• Support and maintain bank hardware: PCs, printers, scanners, VoIP phones, and other enterprise technology.
• Support and maintain bank software: Microsoft Windows and Office, Patching, Fiserv Premier banking software/application, Fiserv Business Analytics, and other banking/financial platforms.
• Diagnoses and resolves technical hardware and software issues
• Troubleshoot and resolve issues with printers, scanners, mobile devices, and other peripheral equipment.
• Research questions using available information resources
• Provide technical guidance and training to end-users on software, hardware, and network-related issues.
• Following standard IT and helpdesk procedures
• Logging all helpdesk interactions and collaborating with other IT teams to identify and escalate complex issues requiring specialized technical expertise
• Maintain inventory of various technology-related equipment
• Manage the day-to-day operations of computer networks
• Develop training materials and procedures for end users
• Collaborate with other IT Operation teammates ensuring that they are equipped with the necessary skills, tools, and resources to effectively carry out their responsibilities.
• Assist the Head of IT (or other supervisors as assigned) with IT Operations-related and Application Support duties
• Assist the Head of IT (or other supervisors as assigned) with project management and execution
• Handles technical assistance requests to ensure that all daily tasks are completed
• Contribute to the development and maintenance of technical documentation, knowledge base articles, and user manuals
• Keeping track of technological advancements and trends in IT and Application support
QUALIFICATIONS:
• High School Diploma or associate degree
• Combination of Experience and Education can meet the job requirements.
• 5+ years of Helpdesk support experiences or more (Preferred)
• 2+ years of IT Applications, Fiserv Premier and related application support experience or more (Preferred)
• Proficiency in Fiserv Premier Core, Business Analytics, BPM, and other Fiserv reporting related products and applications.
• Solid understanding of Windows and MacOS operating systems, Microsoft Office Suite, Active Directory, Windows servers, and networking concepts.
• Solid understanding of PC Imaging and maintaining the Images.
• Some technical understanding of network and system troubleshooting.
• Ability to work outside normal business hours if required to include evenings and weekends.
• Strong organizational and interpersonal skills
• Ability to work with minimal supervision.
• Results oriented in a deadline driven work environment.
• Strong communication and collaboration skills, with the ability to work effectively with other departments, stakeholders, and vendors.
• Willingness to travel to Bank’s assigned Data Centers and Branches as necessary.
• Open to other extended duties as assigned (as needed)
• Bilingual in English & Korean preferred
The salary range for this full-time position is $65,000 - $85,000.
Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.
How to Apply:
Equal Opportunity Employer Statement:
We are an Equal Opportunity Employer and do not discriminate against applicants or employees based on race, color, religion, creed, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, veteran status, or any other characteristic protected under federal, state, or local law. We comply with all applicable state and local laws governing nondiscrimination in employment, including the California Fair Employment and Housing Act.
We are committed to providing a workplace that is inclusive and supportive of all individuals. If you require accommodation during the application or interview process, please contact us.
