IT Helpdesk Specialist
Location: Los Angeles, CA | Employment Type: Full-Time | Work Arrangement: On-Site
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About Us
We are a well-established women’s apparel wholesale company based in Los Angeles, with over 120 employees. Our brands are sold through major retailers including Nordstrom, Dillard’s, TJ Maxx, Ross, Burlington, and more.
We operate out of a combined office and warehouse facility and are currently upgrading our systems and infrastructure, including the implementation of NetSuite ERP. As we continue to grow, we’re looking for a dedicated IT Helpdesk Specialist to support our team and help ensure a stable, secure, and efficient work environment.
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Position Overview
The IT Helpdesk Specialist will serve as the primary point of contact for day-to-day technical support across our office and warehouse teams. You’ll troubleshoot issues, manage user accounts, and support systems and devices critical to our operations.
This is an excellent opportunity for someone seeking a long-term, full-time role in a stable, fast-paced business environment with opportunities for growth.
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Key Responsibilities
• Provide Level 1 and 2 helpdesk support for ~120 employees across office and warehouse
• Manage user accounts in Active Directory and Microsoft 365
• Support Windows 10/11 desktops, Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
• Maintain and troubleshoot network and desktop printers (including Zebra label printers), scanners, and mobile devices
• Resolve hardware, software, and basic network/Wi-Fi issues; escalate when necessary
• Monitor and ensure proper execution of data backups and antivirus software
• Maintain systems and push updates using ManageEngine
• Manage and troubleshoot warehouse Wi-Fi, routers, and access points
• Assist with onboarding: equipment setup, account creation, and device configuration
• Maintain documentation for internal IT processes and contribute to continuous improvement
• Coordinate with vendors for equipment servicing or replacements
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Qualifications
Preferred:
• 3+ years of experience in an IT support/helpdesk role, preferably in a warehouse or distribution environment
• Proficiency in Windows 10/11 support and Microsoft 365 administration
• Familiarity with Active Directory, including user and group management
• Experience supporting label printers (Zebra), scanners, and networked devices
• Solid understanding of basic networking (wired and wireless)
• Experience with NetSuite ERP is a strong plus
• Excellent communication, organization, and customer service skills
• Ability to prioritize tasks and work independently in a dynamic environment
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Benefits & Perks
• Health & Wellness: PPO medical, dental, and vision insurance
• Financial: 401(k) with 100% company match up to 4%
• Daily Meals: Complimentary lunch provided
• Time Off: Paid vacation, holidays, and sick leave
• Company Culture: Sample sales, holiday parties, team-building events
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Professional Growth
• Hands-on training and onboarding provided
• Opportunities to expand your technical skillset and grow with the company
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Schedule & Compensation
• Schedule: Monday to Friday, Full-Time, On-Site
• Location: Los Angeles, CA
• Pay Range: $25 - $30 per hour
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Interested?
If you're excited about this opportunity and aligned with our mission, we’d love to hear from you! Please send your resume to janet@edgemine.com
