Multi-Positions

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Bankcard Services
Location
Torrance, CA
Contact
bcshr@e-bankcard.com
Ask
Human Resources Department
BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter.  All positions are full-time, with benefits listed below.

 

Benefits:

Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 401(k) and Life Insurance.

 

For those interested, please send your resume to:

Attn: Human Resources Department

※ Email: bcshr@e-bankcard.com

※ Apply to Online: https://workforcenow.adp.com/jobs/apply/posting.html?client=ebankcard&ccId=19000101_000001&type=MP&lang=en_US

 

BCS is a Equal Opportunity Employer

 

Here are brief descriptions of our available employment opportunities at Bankcard Services.  For a full description, please email our Human Resources Department at: 

bcshr@e-bankcard.com

 

 

1. Customer Service Representative (Korean/Mandarin/Cantonese & English)


Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

 

Job Summary:

Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.

 

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bilingual: Korean/English; Mandarin/Cantonese/English; Vietnamese/English

2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

3. Computer literate with the ability to learn customer service software applications.

 

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2. DESIGNER (WEB DESIGN) Entry-Level & Senior Level Needed!


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • ​ Simple logos or complex brand identities;

  • ​ Publications both printed and digitized;

  • ​ Promotional advertising such as posters, billboards or digital banners;

  • ​ Entire website designs or individual graphical elements;

  • ​ Product design, packaging and more.

  • ​ Fluent in English and Korean

  • ​ Have Creative ideas, concept of manner, positive energy

  • ​ Additional projects as needed.

  

SKILLS/QUALIFICATIONS/REQUIREMENTS:

  • ​ Bilingual (Korean/English) (Required)

  • ​ 2 year graphic design degree

  • ​ Entry-Level [0 to 2 years] of graphic design experience, with experience in digital and/or

  • ​ Senior-Level [6 years +]of graphic design experience, with experience in digital

  • ​ Provide a portfolio of original work

  • ​ Strong typographic and layout skills required

  • ​ Comfortable with printing and digital processes to produce print and web collateral to specifications

  • ​ Advanced knowledge of Adobe Creative Suite with a focus in Photoshop, Illustrator and InDesign, Dreamweaver, CSS, HTML, 

      WordPress, After Effect, Sketch, Microsoft Office.

  • ​ Command of fundamental design principles (color, composition and hierarchy)

  • ​ Ability to work collaboratively with a team and accept creative direction from senior team members.

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3. Sales Account Representative (Chinese & English Speaking Preferred) 

 

Is accountable for providing liaison support between Sales and Operations by researching, resolving and communicating merchant application issues in a timely manner which promotes effective customer service.  The Sales Account Representative is also accountable for providing Customer support via Phone, E-Mail, and Chat for issues related to online ordering products.   


ESSENTIAL DUTIES & RESPONSIBILITIES: 

  • ​ Providing Technical and Customer support related to online ordering products (iorderfoods.com) issues 

  • ​ Operations and Sales support for all new merchant applications 

  • ​ Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs 

  • ​ Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow 

  • ​ Be well-versed with our products, online help software, and social communities 

  • ​ Identify trends in customer feedback to help drive improvements to our products and processes

  • ​ Collaborate with IT, marketing, operations and other departments on various customer and quality assurance projects  

  • ​ Demonstrated ability to plan, organize, and prioritize daily work assignments 

  • ​ Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on 

      existing or potential sales outlets and other trade factors. 

  • ​ Adjusts content of sales presentations by studying the type of sales outlet or trade factor. 

  • ​ Focuses sales efforts by studying existing and potential volume of dealers. 

  • ​ Proceed applications by referring to internal procedure and product literature. 

  • ​ Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly 

      and annual territory analyses. 

  • ​ Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, 

      merchandising techniques, etc. 

  • ​ Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations 

      to management. Maintains professional and technical knowledge by attending educational workshops; reviewing professional 

      publications; establishing personal networks; participating in professional societies. 

  • ​ Provides historical records by maintaining records on area and customer sales. 

  • ​ Contributes to team effort by accomplishing related results as needed. 

  • ​ Excellent telephone etiquette 

  • ​ Detail oriented with strong quality and productivity orientation 

  • ​ Good communication skills in Chinese and English 

  • ​ Demonstrated ability to work in teams with a collaborative interpersonal style 

  • ​ Ability to work independently with minimal supervision 

  • ​ Arrives on time to work scheduled hours and complete assigned tasks 

  • ​ Some degree of flexibility to cover other shifts as needed Ability to work overtime

 

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS: 

  • ​ Bilingual - Chinese and English (Preferred)

  • ​ High School Graduate or College courses related to Business, such as Management or Marketing 

  • ​ 1 or more years of Customer Service experience in a similar role 

  • ​ Ability to organize and coordinate work 

  • ​ Ability to manage multiple tasks simultaneously 

  • ​ Effective verbal and written communication skills 

  • ​ Analytical and problem solving skills. 

  • ​ Professionalism, dependability and desire a challenge 

  • ​ Knowledgeable of computer, internet, web functions and MS Office and authoring software 

  • ​ Project Management Experience/Strong Interpersonal Skills 

 

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 4. Junior Software Developer

 

Software Developer Responsibilities:

  • ​ Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and 

       work processes; investigating problem areas; following the software development lifecycle.

  • ​ Testing the product in controlled, real situations before going live

  • ​ Maintaining the systems once they are up and running

 

Qualifications:

  • ​ General Programming Skills

  • ​ Analyzing Information and Problem Solving

  • ​ Understanding of software development fundamentals and process

  • ​ Understanding of relational databases

  • ​ Teamwork

 

Specifications:  

  • ​ Korean International student who has Bachelor's degree in computer science or similar major in U.S.A. and who can start to work

       with OPT VISA.

 

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5. Marketing Assistant

 

Job Summary: 

The primary responsibility for this position is to assist marketing campaigns operation processing flow both internally and externally.  The ideal candidate will be extremely organized, possess strong analytical and communication skills and have office administration experience.

 

Work with cross-functional teams (direct contacts including email, direct mail, call center, web site) to assist and define marketing activities including SNS campaign marketing: production of the communication, list generation; content and offer development; design; approval; fulfillment; test and refinement plans. Marketing activity including Assist Strategic Support: Assist events and host, Internet and Email Marketing, Literature and stationery administration, internal communications, Public Relations, Marketing audit and strategy and miscellaneous administrative duties

 

Key Responsibilities:

  1.  Keep the marketing database up-to-date, importing new data, updating records and performing the necessary cross checks

  2.  Prepare marketing statistics & research audiences as agreed with the Marketing Manager

  3.  Prepare materials and generate electronic and digital filing for planning meetings, take minutes as required

  4.  Writing and editing sales and marketing materials including literature, ensuring valid, current and accurate content

  5.  Work with the graphic designer/team to ensure quality work delivered on time and to budget

  6.  Prepare supporting materials (literature packs, promotional merchandise, delegate lists, name badges, place names, table plans etc)

  7.  Write and distribute press releases and produce media kits where required including enews required

  8.  Responsible for e-marketing and presence on other social media, such as updating the Facebook page, ensuring search 

       engine optimization for products and website, blogging etc.

  9.  Maintain related website and manage customer enquiries generated from the website

10.  Act as liaison between advertising agencies and the company, print suppliers, freelance talent, and various marketing services.

11.  Provide assistance in terms of logistics including project planning and preparation to events like distributor meetings, 

       seminars, exhibitions and trade shows

12.  Monitor and report on the effectiveness of ongoing marketing communications activities

13.  Ability to understand texts in the source language and to render them correctly in the target language using a style and 

       register appropriate to the purpose of the text

14.  Weekly, Monthly, Quarterly & Yearly processing report

15.  Performs other tasks as assigned by manager

 

Skills/Qualifications:

  1.  Bilingual (Korean/English, Chinese) (Required)

  2.  College degree in Marketing and Communication or a related field

  3.  Minimum Marketing experience of 2 - 3 years

  4.  Excellent written and verbal communication skills are essential and good copy-writing skills, preferably in a technical / scientific 

       context, would be an advantage

  5.  Web maintenance / e-marketing experience, with a good working knowledge of social media marketing tools, Google rankings 

       and search engine optimization is desirable

  6.  Able to work individually as well as part of a team including sales team and internal support teams

  7.  Computer literate (Excel, Word, & Power Point)

  8.  Able to meet multiple project deadlines and demonstrate good attention to detail

  9.  Good time management and planning skills

10.  Organized, analytical and problem solving skills 

11.  Flexibility and adaptability

 

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6. Recovery Specialist

  

GENERAL FUNCTION: The Recovery Specialist collects bad debts or the past due accounts, monitors merchant’s daily rejected items and communicates with merchants in order to resolve their past due accounts.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:​

  • ​ Downloading Data from Bank

  • ​ Mail / Fax / Email invoices regarding Collection items

  • ​ Make / Receive calls from customers regarding collection matter

  • ​ Monitor merchants daily reject items and create list

  • ​ Communicating with merchants by phone, e-mail, fax to inform and explain collection issues and procedures and assist customers to 

      solve matters regarding collection issues

  • ​ Forward liability merchant to collection agency

  • ​ Remove all resolved matter that were forwarded to collection agency

  • ​ Make a terminate list every end of the month

  • ​ Contact customers regarding any holds of State Levy

  • ​ Abide company policies, goals and procedure specific to the team

  • ​ Interacting with other departments and communicating the issues related to compliance

  • ​ Performs other tasks as assigned by manager related with collection

   • ​ Other duties as Assigned

 

 MINIMUM KNOWLEDGE, SKILLS AND QUALIFICATIONS:

1. Recommended high school or college course

2. Bilingual: Korean and English (Required)

3. Microsoft Office; Word, Excel and Internet proficient.

4. Typing speed of at least 40WPM.

5. Project management skills/Strong analytical skills

6. Previous customer service or call center experience is preferred.

7. Previous experience in banking, finance, or credit card industry preferred. 

8. Exceptional oral communication skills as well as attention to detail, and are able to multi-task. 

 

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7. Balancing & Settlement Specialist​​
 
Job Descriptions
  • ​ Maintains daily balancing data for reconciling incoming and outgoing fund and composes system balancing sheet.
  • ​ Making a settlement for daily rejects from the processor and card brands.
  • ​ Processing MDE (Manual Data Entry) upon requests from other teams.
  • ​ Checking reimbursement list and match it to original data.
  • ​ Attending weekly meeting and understand general agenda and issue for the week.
  • ​ Answering questions of any reject activity or manual data entry (MDE) from other teams.
  • ​ Researching issues occurred during clearing and settlement by communicating with the acquirer and the processor.
 
Requirements: 
  • ​ BA/BS in Business with an emphasis in Accounting (Preferred)
  • ​ Bi-lingual in Korean and English (Required)
  • ​ Math and detail-oriented skills
  • ​ In-depth knowledge of card processing industry and sales dynamics is strongly preferred
  • ​ Proactive ownership toward the given responsibilities and Eager to stretch
  • ​ Willingly collaborative mindset and Sense of urgency
  • ​ Strong analytical, problem solving, and project management skills and MS Office (Excel, PPT, Word) proficiency
  • ​ Organized thinking and conceptualization competency
  • ​ Strong verbal and written communication skills

 

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8. Data Control (Data Entry) Clerk

 

Job Responsibilities:

 1.  Merchant Account setup by enters data alphabetic and numeric information on keyboard.

 2.  Maintains customer confidence and protects operations by keeping information confidential.

 3.  Verifies entered account data by reviewing, correcting, deleting, or reentering data; combining data from systems when account 

       information is incomplete; purging files to eliminate duplication of data.

 4.  Enters and transfers data to up line systems as appropriate.

 5.  Assists Project or Implementation manager to resolve data submission issues.

 6.  Check completed work for accuracy and make any required changes immediately.

 7.  Communicating with other team members and associated Banks.

 8.  Other assigned tasks, including minor admin jobs.

 

Skills/Qualifications:

 1.  Solid basic computer skills required including MS suite.

 2.  Strong keyboarding and data entry skills alpha and numeric with accuracy – 40 WPM

 3.  Strong attention to detail is a MUST.

 4.  High School Diploma or GED

 5.  1 -2 years of experience preferred

 6.  Bilingual(Korean/English)

 7.  Must be reliable and be a team player.

 8.  Work well in a fast paced environment.

 9.  Good follow-through skills and ability to resolve issues in a timely manner 

10.  Availability to work over time when needed 

 

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9. Web Solutions Coordinator

 

Web Solution Coordinator is accountable for providing liaison support between Development Unit and Operations by researching, resolving and communicating development issues in a timely manner which promotes effective customer service.  Web Solution Coordinator is responsible for Implements marketing and advertising campaigns.  Supporting sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.  Researching competitive products, increasing social following, engagement and providing technical and customer support related to Web Solution teams product issues.

  

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

  • ​ Bilingual: Korean & English (Required)

  • ​ Education: High school or college courses include those related to business, such as management or marketing

  • ​ 1 or more years Customer Service experience in a similar role

  • ​ Ability to manage multiple tasks simultaneously.

  • ​ Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.

  • ​ Strong project management/time management skills.

  • ​ Ability to work independently and with a team in a fast-paced, high volume environment, with emphasis on accuracy and timeliness.


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For full copy of Job Descriptions please contact our Human Resources Department below. For those interested, please send your resume to:

Attn: Human Resources Department

Fax: (213)738-1208

Email: bcshr@e-bankcard.com

Apply to Online: https://workforcenow.adp.com/jobs/apply/posting.html?client=ebankcard&ccId=19000101_000001&type=MP&lang=en_US


Bankcard Service is an Equal Opportunity Employer.





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