Multi-Positions

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Bankcard Services
Location
Torrance, CA
Contact
bcshr@e-bankcard.com
Ask
Human Resources Department

BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter. All positions are full-time, with benefits listed below.

 
BENEFITS:
Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 
401(k) and Life Insurance.
 
AVAILABLE EMPLOYMENT OPPORTUNITIES:
 1.    DISPUTE SPECIALIST​ 
 2.    CUSTOMER SERVICE REPRESENTATIVE​​ 
 3.    SALES ACCOUNT REPRESENTATIVE​

Here are brief descriptions of our available employment opportunities at Bankcard Services. 
For a full description, please email our Human Resources Department at: bcshr@e-bankcard.com

You can also apply by copying and pasting this link.  This will take you to our BCS Career Page
 

1.  DISPUTE SPECIALIST
GENERAL FUNCTION: Under moderate supervision, reviews credit card dispute cases to determine financial liability under the appropriate network operating regulations. Partners with the line of chargeback and risk team to provide direction and support to merchants regarding chargeback rules and regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Monitor and notify merchant of incoming chargeback/compliance cases.
  • Enter and manage chargeback data.
  • Prioritize cases per due date and manage time sensitive representments.
  • Answer inbound and make outbound telephone calls, e-mail, fax to merchants regarding chargeback cases.
  • Collect support documents to represent cases to issuer.
  • Research cases, draft rebuttal letters, prepare and submit representments to issuer.
  • Educate merchants of chargeback procedure and risk.
  • Advise merchant on chargeback prevention.
  • Support internal staff with chargeback risk and information.
  • Analyze chargeback cases and trends.
  • Research Visa/Mastercard/Discover/American Express rules and regulations to improve dispute strategy.
  • Performs other tasks as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Bilingual English (superior verbal/writing skills) Korean (oral proficiency, some reading and writing).
  • Recommended High School or College courses include those related to business, such as accounting, management.
  • Knowledgeable of computer, internet, web functions and MS Office and authoring software
  • Project management skills/Strong analytical skills


2.  CUSTOMER SERVICE REPRESENTATIVE (Korean/Mandarin/Cantonese & English)
Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.
 
JOB SUMMARY:
Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.
 
SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  1. Bilingual: Korean/English; Mandarin/Cantonese/English; Vietnamese/English
  2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  3. Computer literate with the ability to learn customer service software applications.

​3SALES ACCOUNT REPRESENTATIVE (Chinese & English Speaking Preferred)
Is accountable for providing liaison support between Sales and Operations by researching, resolving and communicating merchant application issues in a timely manner which promotes effective customer service. The Sales Account Representative is also accountable for providing Customer support via Phone, E-Mail, and Chat for issues related to online ordering products.

JOB SUMMARY:
  1. Providing Technical and Customer support related to online ordering products (iorderfoods.com) issues
  2. Operations and Sales support for all new merchant applications
  3. Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs
  4. Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow
  5. Be well-versed with our products, online help software, and social communities
  6. Identify trends in customer feedback to help drive improvements to our products and processes
  7. Collaborate with IT, marketing, operations and other departments on various customer and quality assurance projects
  8. Demonstrated ability to plan, organize, and prioritize daily work assignments
  9. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing 
         or potential sales outlets and other trade factors.
10. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
11. Focuses sales efforts by studying existing and potential volume of dealers.
12. Proceed applications by referring to internal procedure and product literature.
13. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual 
         territory analyses.

 SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  • Bilingual - Chinese and English (Preferred)
  • High School Graduate or College courses related to Business, such as Management or Marketing
  • 1 or more years of Customer Service experience in a similar role
  • Driver's License to drive to different locations and merchants.
  • Ability to organize and coordinate work
  • Ability to manage multiple tasks simultaneously
  • Effective verbal and written communication skills
  • Analytical and problem solving skills.
  • Professionalism, dependability and desire a challenge
  • Knowledgeable of computer, internet, web functions and MS Office and authoring software
  • Project Management Experience/Strong Interpersonal Skills

Bankcard Service is an Equal Opportunity Employer.




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