Multi-Positions

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Bankcard Services
Location
Torrance, CA
Contact
bcshr@e-bankcard.com
Ask
Human Resources Department

BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter. All positions are full-time, with benefits listed below.

 
AVAILABLE EMPLOYMENT OPPORTUNITIES:
 - CUSTOMER SERVICE REPRESENTATIVE​
 - DISPUTE SPECIALIST 
 - VIP SPECIALIST 
 - TECH SUPPORT SPECIALIST

Here are brief descriptions of our available employment opportunities at Bankcard Services. 
For a full description, please email our Human Resources Department at: bcshr@e-bankcard.com

You can also apply by copying and pasting this link.  This will take you to our BCS Career Page
 

CUSTOMER SERVICE REPRESENTATIVE (Korean/Mandarin/Cantonese & English)
Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.
 
JOB SUMMARY:
Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.
 
SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:
  1. Bilingual: Korean/English; Mandarin/Cantonese/English; Vietnamese/English
  2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
  3. Computer literate with the ability to learn customer service software applications.


DISPUTE SPECIALIST (Entry-Level)
 
JOB DESCRIPTION
GENERAL FUNCTION:Under moderate supervision, reviews credit card dispute cases to determine financial liability under the appropriate network operating regulations. Partners with the line of chargeback and risk team to provide direction and support to merchants regarding chargeback rules and regulations.
 
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Monitor and notify merchant of incoming chargeback/compliance cases.
  • Enter and manage chargeback data.
  • Prioritize cases per due date and manage time sensitive representments.
  • Answer inbound and make outbound telephone calls, e-mail, fax to merchants regarding chargeback cases.
  • Collect support documents to represent cases to issuer.
  • Research cases, draft rebuttal letters, prepare and submit representments to issuer.
  • Educate merchants of chargeback procedure and risk.
  • Advise merchant on chargeback prevention.
  • Support internal staff with chargeback risk and information.
  • Analyze chargeback cases and trends.
  • Research Visa/Mastercard/Discover/American Express rules and regulations to improve dispute strategy.
  • Performs other tasks as assigned.
 
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Bilingual English (superior verbal/writing skills) Korean (oral proficiency, some reading and writing).
  • Recommended High School or College courses include those related to business, such as accounting, management.
  • Knowledgeable of computer, internet, web functions and MS Office and authoring software
  • Project management skills/Strong analytical skills
 

VIP SPECIALIST (Korean & English REQUIRED)

JOB DESCRIPTION:

The VIP Specialist is responsible for maintaining, Strengthening and growing customer relationships. The VIP Retention Team is responsible for the retention of all high level clients for Navy Zebra Brands. The department aims is to develop and execute a strategy that grows that value of the VIP segment.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Ensuring the team builds and maintains constructive relationships with premium customers.
  • Effective and timely reporting with good interpretation and analysis of data
  • Tactical implementation of VIP strategies
  • Build good communication with the team to ensure VIP service is consistent
  • Assisting team with new ideas and projects in order to grow the net win for hosted players
  • Working closely with the management team to identify and improve process
  • Create a culture of professional service that contributes to VIP satisfaction and retention
  • Facilitating training sessions to ensure product knowledge and tools being used appropriately
  • Ensure innovation is cultivated within the department to drive new opportunity

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

 

SKILLS/QUALIFICATIONS/REQUIREMENTS:

  • Bilingual (Korean/English) REQUIRED
  • Team Management experience
  • Strong focus on achieving targets and meeting deadlines
  • Highly organized with excellent attention to detail and ability to work under pressure
  • Process driven
  • Excellent communication and interpersonal skills
  • Patient, understanding and professional
  • Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.
  • High levels of motivation and enthusiasm


TECH SUPPORT SPECIALIST

JOB RESPONSIBILITIES:
  Responsible for training, coaching and feedback of team members.
  Create Merchant Terminal Account using various web/window applications. 
  Create download file in the server.
  Release new download files to branches and provide file support.
  Communicating with sales mainly for file inquiries.
  Provide payment application support.
  Provide NZ Gateway Support
  Provide ROAM Data Support
  Provide technical support for sales and internal staff.
  Provide new product support for sales and internal staff.
  Communication with Processor & Partners

ESSENTIAL FUNCTIONS:
 1. Communicating with sales – Communicating with sales mainly on phone for download file inquiries.
 2. Communicating with Vendor -- Communicating with vendor in writing, or by telephone, fax, or e-mail
 3. Use of Credit Card Terminals – Troubleshoot and update terminal file at download server.
 4. Documenting/Recording Information -- Observing, receiving, entering, transcribing, recording, storing, or maintaining information in written 
         or electronic form from all relevant sources.
 5. Business Relationship – Building a good relationship with all merchants in order to keep them as our merchant for years to come.
 6. Interacting with Computers -- Using computers and computer program to update download files.
 
EDUCATION AND EXPERIENCE:
 1. Recommended Associate or Bachelor’s degrees or equivalent experience.
 2. Knowledgeable of computer, internet, web functions and MS Office
 3. Technical skills – comfortable handling any technical devices.
 4. Previous technical job is a plus, but shouldn’t be required.
 5. Bilingual Language:  Korean and English
 
KNOWLEDGE, SKILL AND ABILITY: 
 1. Merchant Service -- Knowledge of principles and processes for providing merchant services.
 2. Languages – English and Korean in order to understand sales and merchant.
 3. Active Listening – Active listening is very important as merchants complain about the service and need to help them out to prevent cancellation.
 4. Critical Thinking – Critical thinking is also very important to know what to do in situations where a credit card terminal isn’t working at the 
         merchant’s location.
 5. Speaking -- Talking to others to convey information effectively.
 6. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
 7. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
 8. Speech Clarity -- The ability to speak clearly so others can understand you.
 9. Speech Recognition -- The ability to identify and understand the speech of another person.

FINANCIAL RESPONSIBILITY, AUTHORITY AND EXCEPTIONS:  
 1. Equipment:  Reasonable care of all credit card processing equipment.
 2. Financial: Need to listen and try to give the best service to prevent delays from terminal installation which can result in a loss for the company.
 3. Business Relationship: Keeping a good relationship with all of our merchants to prevent them from cancelling and giving them the best 
         service possible.
 4. Working hours may vary as I am on call 24 hours.


BENEFITS:
Medical Insurance, Paid Sick Leave, Paid Holidays, Accrued Vacation, 401K and Life Insurance

Bankcard Service is an Equal Opportunity Employer.




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