Contact Center Specialist I 직원 모집

 조회수: 932
Bank of Hope
• Location:
Gardena, CA
• Contact:
hr_recruiting_team@bankofhope.com


Job title: Contact Center Specialist I

Department: Deposit Operations 
Full/Part Time Status: Full-time
Work Location: Gardena, CA

*Please send resumes to hr_recruiting_team@bankofhope.com to apply. Please put the position you are applying for. 
Education, Experience and Qualification:
Minimum high school diploma/graduated or higher required.
Minimum Years of Experience: 0-1 year
Combination of Experience and Education can meet the job requirements: Yes

Essential Duties and Responsibilities include the following:
1. Handles phone inquiries includes branch personnel and customers regarding any banking products and services 
     and operational issues in order to provide guidance.
2. Maintains a certain level of awareness in areas of regulatory compliance including BSA, loss prevention, 
     security matters and adherence to Bank’s policies and procedures
3. Comply with the Bank’s security program, including but not limited to:
    • Review and comply with the End-User Computing Agreement
    • Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.
    • Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, 
        identity theft, fraudulent activities, and computer security threats.
    • Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer
4. Responsible for processing one or multiple functions of the following units:

Job Qualifications/ Requirements:
Communication skills:
1. Excellent written and oral communication skills; ability to communicate effectively and project a professional 
     image when giving and taking information in writing, in person, and over the phone.
2. Ability to respond effectively to the most sensitive inquiries or customer complaints.
3. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to 
     top management, employees, regulators, or board members.
4. Bilingual in English and Korean is strongly preferred

Reasoning Skills:
1. Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
2. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal 
     with several abstract and concrete variables.

Computer Skills:
1. Accurate typing; keyboarding skills; basic computer skills, including the use of word processing, spreadsheet 
     software applications, and e-mail.

 





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