Customer Service Representative

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APAC Transportation, LLC
Location
Torrance, CA
Contact
661) 615-2433
Ask
HR
APAC Transportation is a port drayage company located in Torrance, CA. APAC offers port drayage services throughout the west coast. We are currently seeking an experienced Customer Service Representative.

CUSTOMER SERVICE REPRESENTATIVE:

JOB DUTIES AND RESPONSIBILITIES
• Ensures containers are delivered and picked up consistent with customers’ requirements
• Requests and monitors last free day and return dates to avoid demurrage and per diem expenses to the Company and Customers
• Verifies container availability, booking confirmations and vessel acceptance, as well as other issues arising with dispatched containers
• Schedules appointments and coordinates driver deliveries with dispatch
• Enters job orders received from customers
• Checks releases at port for container availability
• Performs all other duties or projects as assigned

QUALIFICATIONS
• Minimum of three (3) years preferred but entry welcome
• PC literate with experience with Microsoft Outlook, Word and Excel

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS
• Ability to interpret a variety of instructions and correspondence furnished in written, oral, diagram, or schedule form
• Ability to comprehend and effectively carry out written and verbal instructions
• Ability to effectively present information and respond to questions from customers, clients and employees within the Company
• Ability to define problems, collect data, establish facts and draw valid conclusions

Benefits
• Health/Dental/Vision/Life Insurances, Paid Time Off / Paid Sick Leave, 401K Employee Retirement Plan, additional benefits available





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